Policy for refunds and returns

(1) We will only take back unused goods in their original packaging if the customer notifies us of this within 2 weeks of receipt of the goods. Notwithstanding the possibility of claiming higher actual damages, the seller may demand 10% of the sales price for the costs incurred in processing the order and for loss of profit. The Buyer reserves the right to prove that the damage was lower.
(2) The right of return does not apply to sterile products or sealed goods if the sealed packaging has been opened or damaged.
(3) Customized or special orders are generally excluded from return.